Implementation Project Management, Training & Hosting Services

Implementation

Deploying district-wide software can be a complex undertaking requiring significant coordination and communication. Excent has successfully installed special education solutions with hundreds of school districts built on the following key elements:

• Planning
• Solution configuration to your District’s unique needs
• Comprehensive training of educators and administrators for quick adoption
• Rapid Deployment
• Post Installation Review to ensure the solution is delivering full value in your district

EXCENT and our partner districts work closely from initial planning to implementation, through deployment and beyond.

The EXCENT Customer Care team employ’s its own “Shepherd Program” method: a highly collaborative, iterative, rapid deployment approach that ensures quality and timely success in deploying EXCENT product solutions.

Application Hosting

For districts that prefer not to host their EXCENT product solution, EXCENT offers a hosting solution that utilizes technology and services from leading hosting facilities in the country.

With the Application Hosting service, Excent Corporation:

• Installs and maintains all server hardware and software required to run EXCENT
• Provides all regular data backup services, disaster recovery plans, routine maintenance and logging, and software updates
• Provides continuous access to data, with reasonable downtime (scheduled with advance notification) for routine maintenance
• Performs all EXCENT software updates (with advance notification to the district)

In an application hosting environment, the district does not need to purchase or maintain hardware, and will not need IT staff to perform system upgrades or routine maintenance services.

Client Hosting Installation and Set Up

EXCENT provides IT consulting services to provide the district with recommendations for 3rd-party server hardware and software (if the system will be district-hosted), and network connectivity audits for all clients. EXCENT Customer Care staff can also provide recommendations on data security and disaster recovery planning, if needed.

District Data Systems Integration

Setting up a data file exchange between EXCENT other district student data technologies like student information systems (SIS), grade books, discipline systems and state and district level assessment scores can save teachers and administrators hundreds of hours in completing forms and producing reports throughout the school year while also ensuring district staff made decisions based on accurate, real-time data. EXCENT Customer Care Associates work closely with district IT staff to set up an automated exchange where student data is loaded into EXCENT either one time or on a periodic basis (e.g. nightly for SIS data), keeping district data systems perfectly in sync.

State and Custom Reporting

EXCENT will develop reports to extract all of the reporting data elements required for various district and state reporting cycles. In addition, EXCENT can create custom reports to meet additional district reporting needs.