Support Services

Customer Care

Excent^® Customer Care Associates provide your district resources advanced technical expertise for all solutions covered as part of your software maintenance agreement. Our primary focus is in permanently resolving issues that are not only identifiable to our users but also resolving unidentifiable issues that enhance the users’ experience of Excent products.

Excent^® Customer Care is your one-stop shop for troubleshooting software defects, defect duplication, issue resolution, and code fixes. Excent's Customer Care ensures we are the voice of our clients working closely with our Development and Implementation teams. Whether there is the need for a single fix to be deployed in the field or a maintenance release to be tested in a lab, our customer care team will assume ownership and provide updates in a timely manner depending on the severity level of the issue.

Our goal is to ensure and provide software stability which in turn allows our clients to focus on their district needs!

Multiple Support Hubs

Excent’s Customer Care Center is designed to offer support to customers around the country during the times that they need it. Satellite offices are located in Georgia, South Carolina, Vermont, Colorado, Arizona, and Texas. This gives us the ability to be an industry leader in support availability from 7:00 am – 7:00 pm EST. Our experienced, trained professionals have valuable product knowledge, access to an internal knowledgebase to help provide quick troubleshooting techniques and workarounds, as well as defined procedures. Our Support Center tracks and reports in real-time, providing you with a status of any reported issues or requests in a timely manner.

Along with phone, e-mail and fax support, Excent^® customers can find information specifically for them at the Excent Website Customer Support Center. The Support Center provides on-demand training, product releases notes, downloads, contact info to the support team, and other information for Excent customers with current maintenance agreements.

Go to Excent's Support Center -->